The Senior Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction. Responsibilities Resolves

Analyzes customer's requirements and application objectives. Works with the customer and/or project manager to gather discovery information; participates in project kickoff, implementation planning and manages to an agreed upon project timeline Follows a project plan to ensure all aspects of the solution are properly set up, configured for proper use aligned to the custom

Documents policy and procedures for IT Support Services and resolves escalation for PC technicians for complex troubleshooting. Oversees inventory of all computer equipment and notifies managers of any shortages. Configures, installs, modifies, and repairs personal computers and peripherals. Installs software and checks it to ensure the device is performing according to u

The Customer Success Manager is responsible for ensuring strong partnerships with key Follett School Solutions customers across United States, Canada, UK and wider Northern Hemisphere including building strong relationships with key stakeholders at the account resulting in increased customer satisfaction, retention and referenceable districts to support sales. This positi

We are seeking a highly skilled and experienced Senior People Generalist to join our team. The Senior People Generalist will play a key role in supporting various People functions, including benefits administration, onboarding and offboarding processes, and HRIS management and reporting. The ideal candidate will have a strong background in HR operations, excellent organiz

We are in search of a n Outside Sales Representative to expand our market presence in North Americ a . Working face to face and virtually , your primary focus will be to establish and maintain relationships with customers including district/state Superintendents, Chief Technology officers, Library Directors, Directors of Curriculum and Instruction , business officials and

Ready to take your passion for data analysis, code, reporting and AI to the next level? We're looking for the right Intermediate Software Developer to join our team. In this role, you'll be the data wrangler, manipulator, and analyzer to turn numbers into insights. Not only that, but you'll be using the same principles with Data Mesh that many popular platforms use. ETL (

Empower the Future of Education Join Follett School Solutions' Product Management Team About Follett School Solutions Follett School Solutions empowers educators with advanced solutions, helping administrators optimize resources, librarians curate diverse collections, and teachers engage students. Join us in shaping well rounded students and revolutionizing education worl

The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. Th

As Internal Communications Manager, you will play a crucial role in shaping and delivering strategic communication initiatives and fostering effective internal communication at Follett School Solutions. Your primary responsibility will be to develop and execute communication plans and programs that align to our Company goals and which engage, inform and inspire employees